Privacy Policy hijau33 – Personal Data Protection for Malaysian Players

1. Introduction – Who We Are and Why Privacy Matters

Hijau33 is an online betting and casino gaming platform serving Malaysian players. In operating our services, we require certain personal information from you to facilitate account registration, transaction processing, identity verification, and the delivery of effective customer support.

We understand that privacy matters to you — and it matters to us too. hijau33 does not treat your personal data as a business asset. We see it as information you have entrusted to us for specific purposes, and we will ensure it is used only for those purposes. This is the foundation of the trust between hijau33 and our more than 250,000 members across Malaysia.

This Privacy Policy applies to all information collected through the hijau33 platform, including our website, mobile application (where applicable), and all interactions with our support team. It should be read together with Terms & Conditions governing the overall use of the platform.

2. Personal Data We Collect

Hijau33 only collects data that is genuinely necessary to operate our services safely and effectively. The following are the categories of data we may collect:

2.1 Data You Provide Directly

• Registration Information: Full name, Malaysian identification card number (MyKad), date of birth, Malaysian phone number, and email address upon account registration.
• KYC Verification Information: A copy of your identity card, proof of address (utility bill or bank statement), and any other documents required for identity verification.
• Payment Information: E-wallet account details (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow information, or Malaysian bank account numbers for deposit and withdrawal purposes. We do not store credit or debit card numbers directly.
• Communication: Records of conversations with our customer support team via Live Chat or email.

2.2 Automatically Collected Data

• Technical Data: IP address, device type, operating system, browser type, screen resolution, and language settings.
• Usage Data: Pages visited, time spent on the platform, games played, bet types placed, and general usage patterns.
• Transaction Data: Your account's deposit history, withdrawals, bets placed, winnings, and losses.
• Cookie Data: Information collected through cookies and similar tracking technologies (further details in Section 6).

3. How Your Personal Data Is Used

Hijau33 uses your personal data only for legitimate and necessary purposes. The following are the primary purposes for which your data is used:

3.1 Account Management & Services

Your data is used to create and manage your hijau33 account, verify your identity during login, process deposits and withdrawals via your preferred Malaysian payment methods (such as Touch 'n Go, DuitNow, and FPX), and provide access to all games and platform services.

3.2 Security & Fraud Prevention

IP addresses, device data, and usage patterns are continuously analysed by hijau33's security systems to detect suspicious activity, unauthorised login attempts, or potential fraud. This is to protect your account from external threats — not to invasively monitor your day-to-day activity.

3.3 Legal Compliance

As a legally operating platform, hijau33 is subject to certain legal obligations. Identity verification (KYC) data and transaction history must be retained to comply with the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLATFPUAA) and other applicable Malaysian laws.

3.4 Responsible Gaming

Betting history and usage patterns are analysed to identify players who may be showing signs of problem gambling. This enables hijau33 to proactively offer assistance or enforce limits that members have set for themselves.

3.5 Service Communications

Your email address and phone number are used to send important account-related notifications – such as deposit confirmations, withdrawal alerts, and security notices. These communications are essential to account operations and cannot be opted out of, as they are not marketing messages.

3.6 Marketing (With Consent)

If you have given consent to receive marketing communications, hijau33 may send you information about promotions, bonuses, and the latest offers relevant to your usage habits. You may withdraw this consent at any time.

4. Data Sharing & Disclosure

Hijau33 does not sell or rent your personal data to any third party. However, in certain circumstances, we may need to share limited information with the following parties:

4.1 Service Providers

Hijau33 works with third-party service providers that help us operate the platform — including payment gateway providers that process Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX transactions, casino game software providers, and cloud server infrastructure providers. All such providers are bound by strict data confidentiality agreements and are only permitted to use your data for the specific services they provide to hijau33.

4.2 Legal Requirements

Hijau33 may disclose your personal information when required to do so by Malaysian law, court order, or a lawful request from law enforcement authorities. In such cases, we will disclose only the minimum information necessary and, where permitted by law, will notify you of such disclosure.

4.3 Protection of Legitimate Interests

In cases involving fraud, serious security threats, or potential harm, hijau33 may share relevant information with the relevant authorities or security organisations to prevent or investigate unlawful activity.

5. Data Security – How We Protect Your Information

Hijau33 continually invests in its security infrastructure to ensure your data remains protected. The security measures we have in place include:

• Data Encryption in Transit: All data transmitted between your browser and hijau33's servers is protected with TLS 1.3 – the same industry-leading encryption protocol used by Malaysia's top banking institutions.
• Data Encryption at Rest: Passwords are stored in an irreversible hashed format. Sensitive financial information is encrypted before being stored in our database.
• Access Control: Access to player data among hijau33 staff is restricted on a need-to-know basis. All access is logged and audited on a regular basis.
• Two-Factor Authentication: All members are encouraged and welcome to enable two-factor authentication (2FA) for an additional layer of security on their account.
• 24/7 Monitoring: Our automated security monitoring system operates around the clock to detect and respond to any threats or suspicious activity.
• Regular Security Testing: The hijau33 platform undergoes regular penetration testing and security audits conducted by independent third parties.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to also take steps to protect your account – use a strong and unique password, enable 2FA, and never share your login credentials with anyone.

6. Cookies & Tracking Technologies

Hijau33 uses cookies and similar tracking technologies to ensure the platform functions properly and to provide you with a better experience. The following are the types of cookies we use:

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the hijau33 platform and prevent you from accessing certain features. For instructions on managing cookies in popular browsers, please refer to your respective browser's help guide.

7. Your Rights Regarding Personal Data

As a hijau33 member and as an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights in relation to your personal data:

8. Data Retention Period

Hijau33 does not retain your personal data for longer than necessary. The retention periods we apply are as follows:

Once the retention period has expired and there is no longer any legal or legitimate business reason to keep it, your data will be securely and permanently deleted or anonymised.

9. Children's Privacy

The hijau33 platform is intended for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. All account registrations require age verification, and we carry out the necessary checks to ensure that only adult players access the platform.

Should we discover that personal data belonging to a minor has been collected inadvertently, we will take immediate steps to delete that data and close the account in question. Parents or guardians with concerns about a child in their care using the platform may contact us at support@hijau33.best.

10. Amendments to This Privacy Policy

Hijau33 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, updated legal requirements, or the addition of new services to the platform. Any amendments will be published on this page with a revised update date.

For significant changes – such as new categories of data being collected or changes to how data is shared – hijau33 will notify members via email or in-platform notification at least 7 days before the changes take effect. For minor updates such as spelling corrections or clarifications, we may make changes without prior notice.

It is your responsibility to review this Privacy Policy periodically. Your continued use of the hijau33 platform after any amendments take effect will be considered acceptance of the revised policy.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how hijau33 handles your personal data, or if you wish to exercise any of the data rights set out in Section 7, please contact us:

We are committed to addressing all privacy-related enquiries seriously and in a timely manner. Privacy complaints will be investigated and responded to within 14 business days. If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department (PDPA).